The net is full of false promises, one of them is from the so called “ company aims to provide customers with the best products at the lowest price” Alstrasoft.com. Last Month I decided to buy an image hosting script for one of my website, after some google search I reached  the hostcript page of AlstraSoft Image Host on Hotscripts.com, and seen the software comes with a 30 days money back guarantee I decided to buy it.

The Alstrasoft Image Host was not really what I was expecting for an Image Hosting script, and since it support only paypal as the payment option incoporate so I decided to mail Alstrasoft for a refund since I was still in my 30 Day Money back Guarantee.

Now come the trouble, I sent an email to them and ask for a refund , to my suprise I got the following from them, “All sales of our products are final unless otherwise decided. Decisions are to be placed only in the hands of the AlstraSoft agent handling your request. No refunds will be issued, guaranteed or promised. Once we issue a registration number or registered copy there is no way for us to recall, or rescind a registration number or registered program that has already been issued to a customer. Essentially, once the registration information or program has been issued there is no way for us to guarantee that a customer has not, or is not continuing to use the product.” While we cannot issue you a refund due to our company’s policy, what we can do at the moment is that we can offer you is a AlstraSoft software package whereby you can choose any other software of your choice at AlstraSoft.com for price lower than purchased value. Feel free to email us if you have any other questions and I will be glad to assist. “

So was not I be a victim of false Guarantee here? I sent them an email “I will like to inform you that i have come from your website from the article that your company have placed on Hotscripts.com http://www.hotscripts.com/Detailed/52946.html therefore i found that this a complete CHEATING policy”

Since today I have not hear from them again.

This entry was posted on Thursday, October 9th, 2008 at 11:21 am and is filed under Internet. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.